Remediation Desktop Server Technician

Technical Support
Middletown, RI
Posted 4 weeks ago

Remediation Desktop Server Technician

Netsimco is a Service-Disabled Veteran-Owned Small Business providing IT, Network/Systems Engineering, Application Development, Audio-Visual to DOD customers, including Naval Undersea Warfare Center, Undersea Warfighting Development Center; US Naval War College, US Army, and Naval Postgraduate School.

Job Description/Responsibilities:

  • Daily involvement with scanning and remediating (i.e. Retina/ACAS) methodologies
  • Resolve as many user-reported problems as expertise permits using available tools and following command procedures and policies
  • Provide PC computer compliance and technical support for Windows 10, Windows Server 2012R2/2016/2019, software and peripherals; and support maintenance of internal custom applications
  • Routine hardware set up, troubleshooting and replacement; software installation and evaluation; and use of various spreadsheet, word processing and database application programs
  • Perform virus detection and cleaning
  • Routine research and implementation of compliance solutions in strict accordance with established guidelines
  • Provide accurate and timely logging of support requests and resolutions in the iET Solutions HelpDesk application, which is the primary tracking tool for all forms of technical support at NUWC
  • Contribute to technical support documentation of resolutions, processes, and procedures
  • Able and willing to learn new, as well as existing technologies
  • Be a contributing member of a Technical Team
  • Excellent communication skills required
  • Capable of demonstrating knowledge of PC hardware, applications software and peripherals

Required Qualifications:

  • Ability and skills to provide routine troubleshooting for hardware and software in a networked environment
  • Must have experience with automated update utilities and Microsoft Windows 10 and Server 2012R2/2016/2019 and Microsoft Office
  • Candidate must be certified (Security+ CE and Microsoft Operating System)

Desired Skills

  • Experience with automated desktop management tools
  • Experience with WSUS (Windows Server Update Services) management is a plus
  • Prior military or government experience
  • Experience with Linux distributions helpful

Additional Requirements

  • High school diploma with 5 years’ experience
  • Routinely moves and transports equipment weighing up to 25 lbs. from one location to another
  • Ability to obtain a security clearance with the US government; active security clearance preferred
  • Military or government experience preferred but not necessary
Netsimco is committed to fostering diversity and inclusion.   As an EEO/AA employer, Netsimco complies with all applicable federal, state and local fair employment practice laws. Netsimco prohibits any discrimination against employees, applicants or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex, gender (including transgender or transsexual individuals), age, sexual orientation, past, current or prospective service in the uniformed services,  or any other characteristic protected under applicable federal, state or local law.

Job Features

Job CategoryNUWC

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